My daughter and I had the opportunity to go to the resort in the end of March. We stayed on the Hacienda side which is for families, there is also the Heaven side which is adults only. The experience from start to finish was amazing.
Our room had a king bed with very high quality linens, with guitars on them to match the Hard Rock theme. There was also a large Jacuzzi tub in the room to enjoy after a long day in the sun. Mini bar was stocked daily with soft drinks, juices, water and beer. Each room also has its own liquor dispenser with 4 premium liquors.
We tried every one of the restaurants, which include Frida (authentic Mexican), Pizzeto (Pizza and Pasta), Ipanema (Brazillian style), Zen (Asian style), The Market (buffet) and the pool side snack bar that was available during the day. The food was absolutely amazing, fresh and with the A la carte restaurants you never had to wait or make reservations, and room service was available 24 hours a day which came promptly when ordered. The pool went from one end of the resort to the other, with a water slide, swim up bar and many water falls to cool off under.
The beach was always clean, and had numerous lounge chairs to take use of. The lobby area had many different shops which included Pandora, souvenir shop and the Rock Shop. As we walked around the resort there were numerous Rock themed displays with items from different artists.
Each night and day there were numerous activities going on for families or adults to enjoy, there really was not a dull moment. The best of all these, the resort credits can be spent on spa treatments, excursions, cabanas on the beach, and a private dinner by candle light on the beach. The excursions they offer are numerous but to highlight a few zip lining, tour of Mayan Ruins, and doom buggy ride through the caves.
The one big thing I noticed was the friendliness of the staff and the promptness that everything was taken care of. I truly appreciated how clean and fresh everything was as well. I would suggest this resort for anyone to visit, it is 5 star experience all the way.